Staud Reviews

I'M DEF FEELING A LITTLE PONZIED BY STAUD.

I ordered two cardigans from their online store - one red and one grey. But, these are the items that I got instead when I received the package: one red, one YELLOW, and a pair of boots that I never ordered. When I reached out to the customer's service, the representative said they no longer have the grey one so I decided to keep the yellow one since I've already paid for the same item in a different color.

As to the boots that I was sent by accident, the representative had the audacity to tell me to bring it to a local FedEx/ups to ship them back. When I told her that I don't think it's fair for me to dedicate my time and money to return this item for their mistake and told them to arrange the FedEx pick up from my place. When I gave them the desired time for a pick-up, it took the entire week to respond to my email and gave me a very last-minute notice that the FedEx agent will arrive sometime today. Also, the rep said I should go get a shipping box to properly pack the item before I send it out so I told her the best I can do is to tape and seal the shoe box and place a pre-paid shipping label on it as their mistake has been costing so much inconvenience and stress on my end. I will never buy anything from this store because of the lack of customer care.

DO NOT SHOP HERE. I had a voucher which wouldn’t work and required three reissues to work. A functioning gift card then meant I couldn’t used the discount code available to all shoppers in a sale. After being told to pay at full price and that I would be reimbursed the discount amount STAUD then said I was only entitled to a discount on one item even though I’d been able to get it on all items when I’d applied it myself at checkout (before realising applying the code meant I couldn’t use my gift card). I asked for a refund on all items and a week later I checked back in and they said they had to wait for the items I had ordered to come into stock before they could cancel the order. A MONTH later with no contact from STAUD I got in touch again and they having clearly completely forgotten me, issued a refund conf email, which stated gift card amount was a discount. So I had to return again to ask that they refund the card amount to the gifter too and to point out that a 200USD card is in fact not a discount. Then another several weeks later I realised they hadn’t refunded the extra money I’d spent even though they’d issued a refund email and the gift card amount refunded after the extra amount had come through. When I got back in touch they were rude and condescending before realising they hadn’t actually properly refunded me. The whole process took months and about thirty emails back and forth. Honestly the absolute worst shopping experience of my life. From the other reviews I’ve read it actually sounds like this experience is one of the better ones.

2 months later i still dont have my items

i made an order 2 months ago. I received a package with all the wrong items. It took them a month to get a return label in order, and now in the meantime, they now told me that since my order , they have run out of one of my items, but that they can send a smaller size ...
despite it being them that send all of the wrong items, they are refusing to send the correct items until they receive the wrong items, which i have sent back weeks ago now

Ditto every terrible thing you read below…do not shop there! I will just have to eat my $400 since I never received my refund. They suck!!

I purchased total of 14 dresses/tops from Staud out of which 3 didn’t work for me. I called their customer service line, left several messages but no one ever called me back! Their customer service is extremely poor!

First time shopping with them. I ordered a bag on sale. I was very excited to try them out. It just arrived and as I unboxed it there are scratches and scuffs in the leather. I reached out to customer service to just see about exchanging it for an undamaged one. They refused. I’m really confused by this. I took photos right after it arrived and sent it to them. Tags and everything are on the bag and they just said ‘sorry you got a bag damaged but it’s on sale, no returns.’ Very unhappy as I’m not asking for money back just an exchange. Reached out again and no response. Don’t recommend buying from them they don’t even stand by products even before you receive them.

Awful customer service ever. Return my order and didn’t get my 300$ back. Send a lot of emails and calls but they ignored me.

Can't even find a words to express myself! Thieves and liars!!! Don't exept return from Canada! They gave me a favor to exept return for the Store credit and my return got stuck somewhere else, because they provide me with the fake address! It's almost 2 months now! Can not reach them! No return, no store credit, no bag!!!
Horrible experience ever!!!

Terrible Slow Shipping. Customer Service never got back to me about the order. One week after I placed the order and paid for overnight shipping I am yet to receive a shipping notification.
NOT HAPPY!!! Not going to order again. They need to get on with the game of shipping on time and communicating with customers. Disappointing experience!